Collection not accessible
If you have received a link to view an article but are met with the following screen this can be due to 2 reasons.

Either the user/s have sent a link to a personal library which only the sender is able to access.
Or they have sent a link to a shared library which you currently have access to.
To resolve this you will need to ask the sender to send another URL link to the desired article in a shared library that both you and them have access to.
If you are still unable to access the new link that they have sent you please let us know at [email protected].
Updated on August 15, 2025